Update: 31 juli 2024

PT Hipernet Indodata understands the importance of protecting our Customers’ data privacy and security. We are fully committed to protecting and maintaining the confidentiality of the privacy information entrusted to us. This privacy policy outlines how we gather, use, and protect our Customers’ privacy data, as well as our Customers’ rights concerning this information based on Law No. 27 of 2022 concerning Personal Data Protection.

PT Hipernet Indodata processes privacy data (PII) in the form of interests such as user registration, service changes, service deletion, communication interests, and marketing for Hypernet Technologies as permitted by Law No. 27 of 2022 concerning Personal Data Protection.

We will use the Customer’s collected private data that are based on and compliant with applicable laws and regulations, as follow:

1. We will use the Customer’s collected private data that are based on and compliant with applicable laws and regulations, as follow:
   Develop, implement, maintain and continuously improve the Privacy Information Management System (PIMS) to ensure information privacy from internal and external threats.
2. Comply with all relevant laws, regulations and contractual obligations.
3. Support the development of annual privacy information goals based on current information security conditions, issues and prerequisites in order to enhance the organization’s PIMS and privacy information on an ongoing basis.
4. Fulfill marketing and communication objectives related to Hypernet, along with any other reasonably related purposes.

The types of Privacy data we collect include, but are not limited to:

1. Contact information (full name, address, e-mail address and phone number, fax number)
2. Identification information (National Identity Card (KTP), Taxpayer Identification Number (NPWP), or other government-issued identification)
3. Photos and/or video recordings for documentation purposes
4. Banking information (account numbers, credit card information)
5. Billing information (billing address, payment method, invoices issued).

We obtain, collect, use, share, disclose, store, transfer, or process Customer’s Privacy Data through Customer’s interactions and activities when using Our products & services. Customers have choices related to the data shared with Us. Customers may revoke consent to any or all Privacy Data collection, use or disclosure of Customer’s Privacy Data at any time by giving us reasonable written notice using the contact details mentioned below. Customers may decline when We ask Customer to provide Privacy Data. A certain level of privacy data is needed for the majority of our products in order to provide services to customers.

We prioritize security as the top priority in safeguarding your data privacy. Your data will be properly safeguarded through the use of recognized methodologies and frameworks, such as ISO/IEC 27001:2022, and ISO/IEC 27701: 2019, to ensure that your personal information is optimally protected from unauthorized access or use.

The personal data we collect will be stored for a period of time necessary to achieve the stated purposes. Your personal information may be kept on file in order to fulfill your request for services or for other necessary reasons like meeting legal requirements, settling disputes, and carrying out policy implementation. The duration of personal data retention shall be determined by relevant legal obligations. However, in the absence of relevant laws, personal data will be retained for as long as necessary for business purposes. This personal data may be stored in electronic or hard copy form.

1. Right to Access Customer Privacy Data
   The Right to Access Customer Privacy Data allows individuals to view, review, and obtain a copy of their personal information collected by the company, ensuring that their data is accurate and used in compliance with applicable regulations.
2. Right to Correct Customer Privacy Data
   The Right to Correct Customer Privacy Data allows individuals to request corrections or updates to their personal information to ensure it is accurate and up-to-date.
3. Right to Object to the Use of Customer Privacy Data
   The Right to Object to Use of Customer Privacy Data allows individuals to oppose the company’s processing or use of their personal information for certain purposes, such as direct marketing or selling data to third parties.
4. Right to Withdraw Consent for the Use of Privacy Data
   The Right to Withdraw Consent to the Use of Privacy Data allows individuals to revoke consent given to companies for the collection, use, or disclosure of their personal information. Such data is no longer processed unless mandated by law.
5. Right to Obtain Copies of Customer Privacy Data
   The right to receive a copy of privacy data upon request for customer-related purposes.
6. Right to Erase Customer Privacy Data
   The Right to Erase Customer Privacy Data allows individuals to request the removal of their personal information stored by the company when it’s no longer required for a valid reason or when it has exceeded the designated retention period.
   

If you have any questions about this Notice, you can contact us by email at sales@hypernet.co.id or by phone at +62 21 2939 3939, and on our website at https://www.hypernet.co.id/